Convergence Technologies

Request for Product Repair/Replacement or Return




 

If this is a DOA RMA for Cambium products you must include a Case Approval # in the comments

section in order to have the RMA approved We cannot approve any RMA for DOA Cambium products

without the Case Approval #. You can get this # from Cambium's support group.


Customer Information:

Business Name:
Contact Name:
Street Address:
Suite Number:
City, State Zip:
Phone:
Fax:
E-mail:

Type of Return:



(What is this?)

Additional Warranty Purchased:



Note: Additional Warranty Options must be purchased within 30-days of the hardware's initial invoice date.




Part Number Product Name Invoice Qty Serial or MSN#

ESN#

Description of Problem



Please read the terms below and scroll down to Submit



Product Return/Repair Terms:

All returned products must be 100% complete and in original “NEW - UNOPENED” condition, with all packaging, software, manuals, blank warranty cards, and any other accessories and documentation included.

Restocking fees of 15% apply to all product returns for “refund” or “Merchandise Credit”.

An inspection fee of $89.00 will be charged on all products that are returned as defective but tested without a defect being found “no fault found”.

All shipping charges related to merchandise return and return for repair /replacement are at customer’s expense and must be prepaid.

All returns must be accompanied by a return authorization from Convergence Technologies. This is not your return authorization; a return authorization will be issued based on the information received in this request. The return authorization sent back to you in response to this request must be included with your return or the return will be refused by our warehouse.

If the condition of the returned product does not meet the terms of Convergence Technologies’s return policies, or the exact product is not received by Convergence Technologies as listed on Return Authorization, the product will be returned to the customer, at the customer’s expense.

Dead on Arrival Returns:
All DOA Return/Repair requests must be made within the manufacturer's specified time-frame* and returned to Convergence Technologies within 5 days of Return/Repair Authorization issuance. Once the DOA unit is received and approved by Convergence Technologies' Logistics Organization, a credit memo equal to the original invoice amount will be issued. Replacement units will be sent out in lieu of a credit memo only after prior approval has been obtained from the manufacturer.

*For Cambium items, DOA return requests must be made within 30 days of the original invoice for the shipment to the customer.

Warranty Returns:
All warranty Return/Repair requests must be made and returned product received by Convergence Technologies within manufacturer’s warranty period. Products returned under warranty are not eligible for refund or merchandise credit. All products returned under warranty will be processed per the manufacturer’s original warranty.

Returns for Credit:
Convergence Technologies Non-Stocked Products
Orders for non-stocked products are not returnable and are non-refundable unless prior authorization is given by Convergence Technologies supplier with the only exception being DOA products. All sales of non-stocked products are final (exception: DOA products).

Also, Convergence Technologies will not accept returns of non-stocked products once they have been opened without prior approval from Convergence Technologies' supplier. Before opening each product, please check its packaging and label carefully to be sure you received the correct product and version. If the supplier's original packaging and seal is still intact, the product is eligible for exchange or return for merchandise credit. Request for return/exchange must be made within 15 days of the original invoice date of the purchase.

Convergence Technologies Stocked Products
Convergence Technologies will not accept returns of stocked products once they have been opened. Before opening each product, please check its packaging and label carefully to be sure you received the correct product and version. If the supplier's original packaging and seal is still intact, the product is eligible for exchange or return for merchandise credit. Customers may return Convergence Technologies stocked products within 15 days of original invoice date for an exchange, refund or merchandise credit.

Shipping Errors:
Customer must notify Convergence Technologies within five days of receipt of products in the event of a shipping error by Convergence Technologies.  Convergence Technologies will correct all shipping errors made by Convergence Technologies at no additional shipping cost to customer. Errors made at the time of order by the customer (i.e., customer ordered the wrong product) will fall under Convergence Technologies' applicable return policy above.

Order Cancellation:
All “stocked product” order cancellations will be accepted at no charge to customer if the order has not yet been processed or shipped.  All other cancellations are subject to Convergence Technologies’ standard return policies as detailed above.